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Cobb Water System Online Customer Account Services Unavailable

We’re currently transitioning to a new online customer account service system. ALL online services, including billing and payment systems, will be unavailable from Monday afternoon, 04/29/2024 through Monday, 05/06/2024. During this time, we will have no access to customer accounts. For more information, please view our Frequently Asked Questions below. 

However, you can still make a cash or check payment in person at 660 South Cobb Drive, Marietta. This payment will not be applied to the account until the new system is available. We apologize for the inconvenience and thank you for your patience.

Frequently Asked Questions

If I can’t make a payment, are you going to cutoff my service?

During the period where our billing system access is limited, and the payment system is unavailable, we will not cut off service for non-payment. Cutoffs will resume when the system is back up.

If I have no water, can you still assist me?

Yes. We may have limited account information, but we can still assist customers if they are without water.

What happens if I already have my service set up to be turned on or turned off during the interruption?

All service requests will have been printed or will be issued on paper during the service interruption. This will not prevent us from completing service request, though the information available about the status of the service order will be delayed.

Will my rebate or leak credit be applied during the service interruption?

Unfortunately, we will not be able to apply any credits to the account during the service interruption. They will be added to the account when access to the system is restored.

What will happen to my autopay or scheduled payment during this service interruption?

Any payment scheduled in Paymentus will be held and processed when the system comes back up. There is a 10-day grace period after the due date for all bills, so no penalty will be applied.

What if I come in and make a payment in person?

You can make a payment by cash or check in person and receive a handwritten receipt. The payment will not be entered until the system becomes available.

If I need to set up service during the interruption, will I be able to do that?

Yes. We will create all service requests on paper to be worked.  Fees and deposits associated with any service request will be determined and applied to the first bill.